Scotby Cycles Reviews
Scotby Cycles has an overall rating of 4.9 based on 96 reviews. Customer feedback on Scotby Cycles is mixed: Scotby Cycles reviewers highlight positive aspects like wide selection of bikes, knowledgeable staff, competitive pricing, excellent customer service, which strongly appeal to cycling enthusiasts, casual riders, families looking for bikes, customers seeking bike repairs. However, Scotby Cycles is often criticized for its limited stock availability, occasional long wait times, higher repair costs, website navigation issues.
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How would you rate Scotby Cycles?
All Scotby Cycles Reviews (96)
LorettaNelson
January 13, 2023
"Best deal on the item I was after!"
I found the item I was looking for at a price that couldn't be beat, and they even threw in free shipping.
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BrandyLee
April 08, 2022
"Great time shopping at Scotby Cycles!"
Had a fantastic experience purchasing from Scotby Cycles. I picked up a gravel bike - the price was spot on, it showed up fast, and was nicely packaged and ready to ride.
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bluebutterfly958
June 08, 2021
"Service Done Right"
I've made two purchases with Scotby in the past few months, and both times, they shipped my orders quickly.
For my second purchase, I needed to send back a couple of items; the return process was straightforward, and I got my refund just a few days after I sent them back.
I hadn't heard of this company before; I found them while searching for a frame bag. The price was pretty good, so I decided to try them out.
I also signed up for their newsletter and snagged a sweet deal on some t-shirts with my last order.
Awesome service, solid prices - definitely recommend!
For my second purchase, I needed to send back a couple of items; the return process was straightforward, and I got my refund just a few days after I sent them back.
I hadn't heard of this company before; I found them while searching for a frame bag. The price was pretty good, so I decided to try them out.
I also signed up for their newsletter and snagged a sweet deal on some t-shirts with my last order.
Awesome service, solid prices - definitely recommend!
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Yeha_Minos
April 09, 2021
"Online Order for Ortlieb Bar Bag"
I ordered a bar bag online and it showed up just two days after. The packaging was smart, and the product (Ortlieb ultimate six) is fantastic. When I reached out to them about the bar fixings, their customer service was quick, friendly, and super efficient through email. I definitely recommend this!
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sadwolf176
January 08, 2021
"Awesome experience"
Had a fantastic experience, ordered a helmet and it got shipped out fast with no charge for 48-hour delivery. On top of that, the price was the best I came across online. I’d surely shop here again.
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yellowcat502
December 22, 2020
"Extremely let down after years of loyalty..."
I’m really let down after being a customer for years, whether it was for repairs or buying stuff. Today, I got turned away from the bike shop when I wanted to get some repairs done. They’ve changed their policy and now only fix bikes that were bought from them, unless you’re looking for a full service. I won’t be returning. It’s all about greed, and once the pandemic is behind us and bike sales drop, I wonder if they’ll still be turning away customers. Not a smart way to do business.
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Donald.Jordan
December 01, 2020
"Top-notch service"
Top-notch service! This was my first time shopping with this company, and I had an awesome experience getting some Freerider shoes online. The communication was excellent, and the delivery was super quick, not to mention the fantastic price! I gotta grab more MTB gear to handle the winter chill. If you could hook me up with a voucher code, that would be greatly appreciated. Thanks once more!
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RamonaMontgomery
November 08, 2020
"Warranty Experience"
I felt it was necessary to give a shoutout to this company because I ran into a problem with a warranty. Scotby Cycles sorted it out even before the product's manufacturers responded (there was a bit of a wait).
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blackmouse297
October 30, 2020
"Scotby Bell Bike Helmet"
I purchased a Bell bike helmet from Scotby. Hadn't come across them until I did a quick online search since they were hard to find. The price was solid, and their communication was on point. Shipping took a bit longer since I was out of town. I'd definitely work with them again. Great customer service really matters. Cheers! Oh, and the helmet's pretty awesome too!
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TommyGibson
October 09, 2020
"Finally Found a Reliable Bike Shop!"
After dealing with another bike shop that kept delaying the delivery of my new ride three times, I decided to cancel my order. By pure luck, I stumbled upon Scotby Cycles online and saw they had the bike I was after in stock. Just 24 hours later, it showed up, all nicely packaged and exactly as expected. The service from Scotby was top-notch, and I wouldn't think twice about ordering from them again.
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BrittanyHernandez
July 22, 2020
"Fast shipping and a great selection"
I had procrastinated on buying my pannier bag for a big trip, so I was in need of fast shipping. The larger online bike retailers couldn’t meet my tight deadline, but I found Scotby Cycles. They have a wide variety of products and provided lightning-fast delivery, allowing me to hit the road as planned. Definitely gonna shop here again.
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denery
June 12, 2020
"Excellent support from the team"
I purchased a smart trainer from them. Sadly, I had to return it, but they arranged the pickup and gave me a full refund even without the original packaging. Really impressed with their customer service!
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blueladybug771
June 03, 2020
"Kudos to Scotby!"
Hats off!
Fantastic experience overall. On Sunday, I discovered and quickly placed an order for what seemed like the final 56cm Cannondale Synapse Al Disk 105 available online in the UK. By Tuesday, I had it unpacked and ready for a spin.
What a bike! The service was top-notch.
It's almost enough to bring back some trust in the UK.
Fantastic experience overall. On Sunday, I discovered and quickly placed an order for what seemed like the final 56cm Cannondale Synapse Al Disk 105 available online in the UK. By Tuesday, I had it unpacked and ready for a spin.
What a bike! The service was top-notch.
It's almost enough to bring back some trust in the UK.
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orangesnake214
May 19, 2020
"Fantastic Items"
Fantastic items, priced just right and delivered super fast (in just 2 days) - really went beyond what we thought!
Kudos to Scotby Cycles, you’re doing what a lot of others are struggling with these days, getting things to us on time and complete.
I’ll definitely be back for more next time.
Kudos to Scotby Cycles, you’re doing what a lot of others are struggling with these days, getting things to us on time and complete.
I’ll definitely be back for more next time.
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bluepanda267
May 18, 2020
"Amazing support during tough times..."
Amazing support during tough times because of the Covid-19 crisis. I ordered a few items that were available at great prices on a Friday, and they landed on my doorstep by Monday morning. The team was super helpful when I needed to sort out a small mistake I made with my order. I’ll definitely be shopping with them again!
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